Classic Residence by Hyatt—an exceptional place to learn.

At Classic Residence by Hyatt, an industry leader in senior living, we understand that ongoing education and training are crucial to each employee's success. Our education and training programs through Classic University ensure that Classic Residence by Hyatt employees are the most knowledgeable and capable in the senior living industry and help to prepare them for higher levels of responsibility.

The goal of Classic Residence by Hyatt training and development efforts is to create a framework that drives individual and group performance, with the objective of building employee retention, developing a competitive advantage in the marketplace, enhancing the brand and realizing resident satisfaction.

Award-winning online university: E-Campus.

E-Campus is our award-winning education resources center containing hundreds of courses, articles and tools available to our employees 24 hours a day, 7 days a week—at work or at home. E-Campus represents a significant investment in educational resources to develop and grow Classic Residence by Hyatt’s most valuable asset—our employees.

E-Campus features courses and resources on a variety of topics including personal and professional development, business essentials, software training, customer service and sales courses. Courses are designed to strengthen leadership skills that drive performance and results.

One of the highlights of E-Campus is the Harvard Management Mentor courseware which draws substantial new research from acknowledged thought leaders to enhance your day-to-day performance. Updated with new concepts and rich media, Harvard Management Mentor includes proven concepts and tools, worksheets and step-by-step guides that will be an enduring cornerstone of our new E-Campus learning center. We are also pleased to introduce Harvard Business Library, which contains thousands of articles from business and educational thought leaders.

Management development program.

As part of our focus on developing future leaders, Classic Residence by Hyatt offers an annual management development program. Employees selected for the management development program participate in a year-long learning plan with filled with courses, experiential learning and mentoring. In 2009, over 70 employees were selected from our communities to participate in this program.

An investment in the best technology-based solution for learning languages.

Classic Residence by Hyatt has invested in the best technology-based solution for learning languages with our partnership with Rosetta Stone^®. Whether our employees want to learn a new language or improve their second language, Rosetta Stone makes learning a new language second nature.

Leadership development.

Classic Residence by Hyatt's leadership programs enable key-level employees to develop their potential in an environment that is paramount to learning. Here are a few of our offerings:

• Classic Residence by Hyatt Leadership Institute—The purpose of the Leadership Institute is to provide Classic Residence by Hyatt leaders with a development experience that builds on their strengths and develops further leadership skills.
• Business orientation—New leaders participate in a thorough business orientation program with senior leaders to help prepare for their new roles within the company.
• Management classes—Offer a curriculum for managers to expand their skills in areas that are critical to business, such as managing employee performance, business acumen and recruiting/interview practices, to name a few.
• Executive library—Classic Residence by Hyatt provides our leaders with access to over 5,000 executive book summaries.

Classic Service.

All new employees participate in our Classic Service training program to help support them in their new role with the company. We also offer a series of custom training videos, recurrent training courses and programs to ensure our employees have the tools and resources to provide exceptional service and care to our residents.

New hire orientation.

All new employees go through a comprehensive program to expose our new employees to the world of senior living, our business and the benefits of being a Classic Residence by Hyatt employee. Orientation for new employees is an opportunity for them to become acquainted with Classic Residence by Hyatt and their new work environment. Below is a list of objectives for new hires during their orientation process:

• We help employees become acquainted with Classic Residence by Hyatt as an employer and help them know what to expect in their new job.
• We make new employees feel welcome and help them understand their role as an important part of a team, our Classic Residence by Hyatt family.
• We cover administrative details that are frequently included in employee orientations, yet we do so in a way that benefits employees and enhances their knowledge.
• We want employees to understand the history and philosophy of Classic Residence by Hyatt as a leader in senior living so that they can share our pride and excitement in serving our residents.
• We answer questions most employees have when starting a new job—questions about what to expect, pay, benefits, working conditions and employee recognition.
• We clearly communicate our expectations regarding service, safety and policies and procedures.
• We acquaint employees with individuals and resources available to help them perform their jobs more effectively and feel most comfortable in their transition.
• Overall, we express our belief in our core values of integrity, compassion and excellence and demonstrate how new employees can embody these values in everything they do as a Classic Residence by Hyatt employee.

In-service training.

We continue to raise the professional standards of our employees to ensure the highest quality of service to our residents. In-service training is conducted on a regular basis to maintain professional certifications as well as standards in our industry.

Sales staff development.

Our attention to the sales force development is superior in senior living and sets us apart, from our attentive hiring process to our expanded sales training curriculum. We look for the brightest sales individuals who can bring their expertise to our growing business.

• Sales orientation—A multiple week program that offers both classroom and in-service training for new salespersons to Classic Residence by Hyatt. This program focuses on educating sales professionals about the senior living industry and our specific business at Classic Residence by Hyatt that helps differentiate us in the marketplace.
• Sales Learning Resource Center—A custom learning Web site designed just for our sales team members. The site contains many valuable courses, tools and resources to generate sales to our prospective residents through practicing our core values of integrity, compassion and excellence.
• On-site training—Seasoned sales professionals offer their expertise to new sales staff members to familiarize them with the Classic Residence by Hyatt product and services.

Food and Beverage.

We are committed to our "Quality Every Day" program. As part of our focus on providing residents with an exceptional dining experience, we offer an array of training opportunities for Food and Beverage employees. Programs include:

• Ongoing streaming video through The Culinary Institute of America on a variety of culinary and service topics that help our employees to enhance their current skills and to acquire new skills for career advancement.
• Resident satisfaction training to help ensure a satisfying dining experience for our residents. 
• Certified Executive Chef program for our executive chefs.
• The Culinary Institute of America training for our executive directors, executive chefs, pastry chefs and directors of dining services.
• Certified Dietary Manager program for our executive chefs, directors of dining services and select employees.

Opportunities to learn and grow.

Classic Residence by Hyatt is a place where you can plan your future and where you will find opportunities for learning, growth and advancement.