John Higgins is responsible for the comfort, well-being and satisfaction of each resident at Classic Residence by Hyatt in Chevy Chase.<BR><BR>As Senior Executive Director, John oversees every aspect of the community, including the high quality of services, amenities, programs and care provided to residents. John exemplifies Classic Residence by Hyatt’s mission, philosophy and core values of integrity, compassion and excellence and ensures that each employee upholds these tenets.<BR><BR>John began his career with Classic Residence by Hyatt in 1998. In addition to his role as senior executive director of Classic Residence by Hyatt in Chevy Chase, he has served as a consultant for some of our other communities.
John Higgins - Senior Executive Director
Karen Bailey is responsible for the accuracy of operational accounting for Classic Residence by Hyatt in Chevy Chase.<BR><BR>As Accounting Manager, Karen oversees all accounting functions and is responsive to resident requests and questions.<BR><BR>Karen's career with Classic Residence by Hyatt spans more than a decade and demonstrates her commitment to our core values of integrity, compassion and excellence.
Karen Bailey - Accounting Manager
Susan Bick creates and implements lifestyle-enriching programs that contribute to each resident’s whole-person wellness.<BR><BR>As Lifestyle Director, Susan oversees lifestyle programs designed for residents, such as social and community involvement, participatory and spectator events, creative and educational coursework, lecture series, travel clubs, book reviews, fitness classes and more.<BR><BR>Susan brought her passion for serving older adults to Classic Residence by Hyatt in 1990. An active member of the local community, Susan serves on a number of boards.
Susan Bick - Lifestyle Director
Richard Faison is responsible for maintaining every aspect of the luxury setting at Classic Residence by Hyatt in Chevy Chase.<BR><BR>As Director of Engineering, Richard manages maintenance operations in such a way that residents are proud to call the community home and to invite their family and friends to share their experience at Classic Residence by Hyatt.<BR><BR>With his background in hospitality at Hyatt Hotels, Richard is dedicated to maintaining this richly designed environment at the highest standards.
Richard Faison - Director of Engineering
Audrey McClain ensures that the highest possible degree of cleanliness and aesthetic value is achieved at Classic Residence by Hyatt in Chevy Chase.<BR><BR>As Senior Director of Housekeeping and Laundry Services, Audrey oversees the housekeeping function for each resident’s home as well as the community areas.<BR><BR>Audrey has directed the delivery of first-class personal housekeeping and laundry services for residents since 1993.
Audrey McClain - Senior Director of Housekeeping and Laundry Services
As Human Resources Manager, Monica Mitchell enhances both resident and employee satisfaction through expert oversight and management of the community’s human resources function. She recruits and develops top employees who have a passion for working with older adults.<BR><BR>Monica's extensive experience in the hospitality industry enhances the resident and employee experience at Classic Residence by Hyatt.
Monica Mitchell - Human Resources Manager
As Executive Chef, Tom Nicklow oversees every aspect of the culinary program for Classic Residence by Hyatt in Chevy Chase, including menu creation and food preparation. Tom’s menus feature healthy and taste-tempting selections based on resident preferences.<BR><BR>Tom enhanced his culinary talents in the restaurant and hospitality industry. He has received customized training provided by The Culinary Institute of America on nutrition, healthy cooking and baking techniques, flavor dynamics and food and wine pairing. A certified executive chef, certified dietary manager and certified food protection professional, Tom earned his advanced culinary arts degree from the Stratford University of Culinary Arts.
Tom Nicklow, CEC, CDM, CFPP - Executive Chef
Ascela Pugh is responsible for every aspect of the dining experience at Classic Residence by Hyatt in Chevy Chase, from table reservations and settings to the personalized service each resident receives.<BR><BR>As Dining Room Manager, Ascela oversees the resident dining experience in the community’s dining venues, including private dining functions that residents host for their families and friends.<BR><BR>Ascela’s studies at The Culinary Institute of America contribute to the residents’ overall dining experience.
Ascela Pugh - Dining Room Manager
